AAR Insurance and Cigna Healthcare forge transformative partnership to revolutionize healthcare coverage in Kenya

KENYA — AAR Insurance has unveiled a strategic partnership with Cigna Healthcare, the global health benefits provider under The Cigna Group.

This collaboration aims to seamlessly blend local expertise with international reach to revolutionize health insurance offerings in Kenya.

The CEO of AAR Insurance Group, Dr. Patrick Gatonga, expressed the significance of this partnership in delivering innovative solutions tailored to the diverse needs of Kenyan customers.

The collaboration intends to introduce a range of cutting-edge insurance products that provide both local and international coverage, positioning AAR Insurance and Cigna Healthcare as industry leaders in innovation and customer-centricity.

In addition to granting policyholders access to global health services, the partnership allows them to receive medical treatment within Kenya through a network of world-class healthcare providers.

This commitment underscores the shared goal of prioritizing policyholders’ well-being and ensuring they receive top-tier care, regardless of their location.

The partnership brings a host of advantages, including an employee assistance program, telehealth services, clinical care for critical illnesses, mental health solutions, and access to online well-being solutions like LVL Wellbeing.

Members will also benefit from convenient access to policy details and claims through Cigna Healthcare’s mobile apps.

Reshaping Kenya’s insurance landscape

Jerome Droesch, CEO of Domestic Health and Health Services for Cigna Healthcare, International Health, highlighted the partnership’s potential to redefine Kenya’s insurance landscape.

By combining Cigna Healthcare’s global expertise with AAR Insurance’s deep understanding of the local market, this collaboration delivers unparalleled health coverage that aligns with Kenya’s unique requirements.

It reflects Cigna Healthcare’s commitment to delivering exceptional healthcare through transformative partnerships.

This partnership underscores AAR Insurance and Cigna Healthcare’s dedication to reshaping the insurance landscape in Kenya and beyond.

By blending local insight with international expertise, this innovative insurance product paves the way for comprehensive health coverage that transcends geographical boundaries.

Dr. Gatonga emphasized their commitment to safeguarding the health of Kenyan citizens and setting new standards of excellence in the insurance industry.

Challenges in Kenyan healthcare access

Kenya’s healthcare landscape faces a myriad of challenges where millions lack health insurance coverage, relying on state-owned schemes like the National Health Insurance Fund (NHIF) or out-of-pocket payments.

Wealth disparities heavily influence insurance coverage, with the majority of insured individuals belonging to higher wealth quintiles.

Deloitte’s East Africa Insurance Outlook report (2023) highlights the development of Kenya’s general insurance market but suggests that premiums have not kept pace with GDP growth.

This situation prompts insurers to explore new business models and distribution channels to enhance insurance penetration.

The global insurance industry is witnessing a digital transformation as companies adapt to customer needs and regulatory requirements.

The adoption of digital mindsets and proactive customer-centric approaches is becoming increasingly vital for insurers.

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