DabaDoc platform to allow Africans in diaspora to offer medical teleconsultation services

MOROCCO – Moroccan healthcare platform DabaDoc and Orange have collaborated to launch telehealth service which allows Africans in diaspora to instantly offer a video medical consultation to their relatives living in their country of origin.

The partnership will leverage Orange’s technological expertise and payment solutions to enable the development of digital solutions that quickly bring concrete benefits to patients and the entire African healthcare ecosystem.

Founded in 2014, the DabaDoc platform offers innovative solutions for online appointment booking with healthcare providers, management of medical offices as well as exclusive video consultation solutions.

It is currently a leading partner for the African health ecosystem including hospitals, clinics, insurance companies, pharmaceutical industries to name a few with operations in Morocco and other African countries.

It was launched in Morocco in March 2020 amid the COVID-19 pandemic to facilitate video medical consultations by both patients and doctors in an effort to contain the spread of coronavirus.

Dubbed DabaDoc Consult, the new system offers a simple and smooth process where the customer living in the diaspora wishing to offer a DabaDoc Consult signs in to the Orange “Transfert Pays” platform.

The Transfert Pays website allows the African diaspora to remotely purchase phone top-ups for their families in most African countries.

The client chooses the amount they wish for the consultation and then pays for the service by bank card then the beneficiary of the DabaDoc Consult instantly receives a code that they can use as payment for the video consultation on the platform.

The service allows customer – beneficiary confidentiality since the medical consultations are done discreetly, the teleconsultations save time and provide access to one of the 10,000 healthcare providers listed in the DadaDoc platform.

DadaDoc Consult seeks to address the concern shared by many emigrants when taking care of the health of their parents and loved ones living in their country of origin by allowing them access to a video medical consultation wherever they are.

Orange aims to develop Transfert Pays into a multi-service portal to make it easier for the African diaspora to cover essential products and services for their families living in Africa like healthcare and telephone top-ups.

The new launch is also in line with Orange’s strategy to put digital technology at the service of everyone’s health in Africa.

For instance, Orange and its partners have already been developed about 14 e-health services in seven African countries including advice and remote monitoring of patients, request for home care and monitoring of child vaccinations.

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