USA — In a pioneering multiyear agreement, GE HealthCare is set to integrate Genpact’s Cora platform into its leasing and lending operations in the United States, harnessing the power of AI to refine its programs and gain valuable insights for an improved customer experience.
Genpact, a global professional services firm, offers the Cora platform with a business-process-as-a-service (BPaaS) model that empowers users to establish business benchmarks and collect key performance indicators, facilitating business expansion.
Cora’s open architecture incorporates generative AI and other emerging digital technologies, providing users with Genpact’s expertise across healthcare, life sciences, and the leasing and financial services sectors, including equipment financing, portfolio management, and customer support.
Through this partnership, GE HealthCare will enhance its suite of equipment loan and lease products, addressing evolving customer needs and extending its longstanding collaboration with Genpact.
This initiative aligns with GE HealthCare’s vision as an independent company, fostering modernization and scalability across new and existing equipment.
Cora serves as a digital business platform, granting organizations access to cutting-edge technologies such as AI, cloud computing, and analytics, paving the way for enterprise modernization.
Anil Nanduru, Global Business Leader of High Tech and Manufacturing at Genpact, emphasized the importance of evolving operating models in the healthcare industry to achieve efficiency and deliver value beyond financial outcomes.
Genpact’s BPaaS model combines AI and analytics to make predictive decisions, benefiting workforce and inventory planning, visualizing sales metrics, revenue, and customer satisfaction, enhancing financial forecasting for cash flow, and optimizing sales, revenue, and demand forecasting.
Additionally, users gain access to a range of proprietary and partner technologies, including Cora APFlow for automated process streamlining, Cora ARFlow for accelerated payment collection and decision support.
Users also gain access to Cora Case Manager for streamlined operations management, Cora Orchestration for efficient workflow management, and Cora OrderAssist, an AI-based digital order management system.
Meanwhile, GE HealthCare has collaborated with Mass General Brigham to develop an AI algorithm for scheduling predictions.
This algorithm predicts various factors, including missed appointments, failure to schedule follow-up appointments, and late arrivals.
The first application of this algorithm focuses on predicting missed care opportunities within the Radiology Operations Module (ROM), a digital imaging tool designed to reduce costs and administrative burdens.
Parminder Bhatia, Chief AI Officer of GE HealthCare, highlighted the goal of improving productivity and efficiency for healthcare providers, allowing them to focus on patient care and interaction by streamlining data and providing actionable insights driven by AI and machine learning.
This collaborative effort aligns with the broader trend of utilizing algorithms in healthcare scheduling systems to enhance care quality.
Last month, GE HealthCare unveiled the Portrait Mobile wireless monitoring solution, a smartphone-sized device designed for in-hospital use, which measures respiration rates and aims to provide continuous vital sign monitoring to detect patient decline while enhancing patient mobility.
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