NIGERIA— Novo Health Africa, a national Health Maintenance Organisation (HMO), has launched a new product, Novo Apoyo on its Ijele platform.
Novo Apoyo aims to enhance the healthcare experience of Novo’s enrollees, through support services that promise to provide a seamless avenue for interaction between clients and HR partners amongst a host of other benefits.
Through Novo Apoyo, customers are given real-time, practical end-to-end support at the point of access minimizing uncertainty and guaranteeing hitch-free hospital visits.
Novo Health Africa is an HMO dedicated to providing exceptional healthcare services throughout Nigeria.
As an accredited provider by the National Health Insurance Authority (NHIA), Novo Health Africa offers comprehensive healthcare delivery solutions along the continuum of care.
Novo achieves this by providing services aimed at improving healthcare administration and health infrastructural development.
Moreover, they identify opportunities to increase efficiency and recommend processes, best practices, and technology to achieve optimum results.
Novo reiterates that introducing the product takes power from the provider and gives it to the enrollees.
Essentially, the new tool, Novo Apoyo will provide real-time updates and essential information to clients and HR partners.
Thus, the support service will ensure that individuals are promptly informed about employee challenges, appointment changes, and any potential delays.
This proactive communication minimizes uncertainty and guarantees smoother hospital visits, fostering a more positive healthcare journey and better health outcomes.
The real-time self-check-in is a breakthrough transformation and the first of its kind in Nigeria’s healthcare system.
Novo Apoyo’s introduction signifies the HMO’s commitment to transforming healthcare standards and driving positive change within the industry, thus showcasing dedication to improving healthcare accessibility for Nigerians.
The hassle of accessing care in Nigeria
Dr. Dorothy Jeff-Nnamani, MD/CEO of Novo Health Africa, highlighted the major challenges users experience when accessing healthcare and explained the reasons behind the intervention.
Dr. Jeff-Nnamani said, “We acknowledge the challenges of delay in accessing care in the healthcare sector, impacting patient satisfaction and timely care.”
The CEO added that Novo Apoyo had been optimized to reduce wait times, eliminate the inconvenience of unforeseen out-of-pocket payments, ensure patients receive needed prescriptions, address the risk of errors in hospital records and most of all empower the enrolee for better health outcomes.
“In addition, our partner providers are relieved of administrative service bottlenecks ensuring that they concentrate on their primary role of diagnosing and treatment,” the CEO added.
She added that as one of the pioneers in the HMO space, Novo has in the time past introduced different applications that try to help their enrollees at the point of accessing care.
“One of our core values is to ensure that most of the time when we receive complaints from our enrolees, we try to find solutions to those challenges. Most of those challenges have to do with the time they get to wait at the hospital trying to get verification from providers at the point of accessing care,” Dr. Jeff-Nnamani said.
Novo’s Head of Operations, Temidayo Kaffo, said, “We are very passionate about getting feedback from our clients and one of the outstanding feedback items we got from our survey was a delay in access to service.”
Kaffo added that another thing is feedback’s irregularity and Novo’s Ijele application has a section where enrollees can send us feedback.
“Novo Health Africa continues to set precedence in the healthcare industry by demonstrating its innovative and forward-thinking approach towards improving accessibility to quality healthcare for Nigerians,” Kaffo commented.
Novo Health Africa is a leading HMO dedicated to providing exceptional healthcare services throughout Nigeria.
As an accredited provider by the National Health Insurance Authority (NHIA), Novo Health Africa offers comprehensive healthcare delivery solutions along the continuum of care.
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