UAE – Now Health International (NHI) has received the Customer Service Initiative of the Year Award for demonstrating exceptional and innovative performance in Singapore.
Headquartered in Hong Kong, Now Health International is one of the fastest-growing providers of International Private Medical Insurance (IPMI) solutions.
Now Health International offers International Private Medical Insurance solutions for global expatriates, high-net-worth individuals, and companies through its regional centers.
NHI has regional service centers in many different parts of the world, including offices in Hong Kong, Shanghai, Dubai, Singapore, Jakarta, Malta, and the United Kingdom.
In a press statement, the UAE office of the global insurance provider said: “Award-winning IPMI provider Now Health International is celebrating its latest customer service success, having won another prestigious award, Customer Service Initiative of the Year.”
Now Health International was honored for exceptional customer service delivery at Insurance Asia Awards 2023.
The Customer Service Initiative of the Year Award showcases the insurer’s accomplishments in incorporating its TrustPilot score and internal survey program into customer care.
The prestigious award is a clear reflection of how the company’s members feel about its products and service over the past years.
It recognizes the company’s contribution to proactively addressing customer issues and making life easier for its members in the Asia-Pacific region.
This award comes as Now Health International continues to position itself as a global market leader in deploying technology to deliver its services.
Commenting on the company’s claims philosophy, Michel Faucher, Managing Director of Now Health International, stated: “We believe in the value of the human touch and are committed to providing personalized care and support to all our members, especially when they’re making claims, which will often come after going through a particularly stressful period of illness or injury.”
Notably, Now Health International believes a vital point of difference in the marketplace comes from its empathetic and efficient approach to dealing with members’ claims.
Now Health International reports that it processes and pays 99% of members’ claims within five working days, which is one of the core components of the company’s Service Promise.
Afterward, the company approves 95% of all claims upon submission, without needing to gather more information from members.
Now Health International relies on human expertise and personal qualities like empathy and compassion to enhance its claims processes.
In the digital era, many insurers are fully automating the claims processes which sets Now Health International apart from its competitors in its dedication to human involvement where necessary.
Technology undoubtedly has a role to play in what the company does but there is no substitute for the empathy, care, and compassion that humans can provide during a one-on-one interaction.
Now Health International remains committed to leveraging digital capabilities to disrupt the insurance industry and be innovators with the human touch at the center of customer service.
“Our approach is to look for all the right reasons to pay a claim. While we use automation to assist with fast claims processing and payment, we never outright reject a claim purely on a machine’s decision. Where our tools recommend further investigation, our team of claims specialists then get involved, more often than not leading to members’ claims being processed,” underscored Faucher.
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