Oman prepares for second phase launch of national health insurance platform “Dhamani”

OMAN—The Financial Services Authority (FSA) has held a crucial two-day preparatory meeting with insurance companies and representatives from private healthcare institutions in Oman.

The purpose of this meeting was to coordinate the upcoming launch of the second phase of the National Health Insurance Platform, known as “Dhamani.”

This phase aims to enhance the platform’s capabilities and expand its services across the healthcare and insurance sectors.

The second phase focuses on upgrading the “Dhamani” electronic platform to enable seamless exchange of medical documents. These include x-rays, prescriptions, and medical referrals.

The platform will facilitate communication not only between private healthcare providers and insurance companies but also among all hospitals, health complexes, clinics, and specialized health centers connected to the system.

This integration is expected to improve the efficiency and accuracy of health insurance transactions and patient care.

The meeting was part of the FSA’s commitment to community participation in developing regulatory frameworks.

During the sessions, stakeholders reviewed the technical components of the new phase and discussed practical mechanisms for implementation.

They also addressed potential challenges and explored solutions to ensure a smooth rollout.

This collaborative approach reflects the FSA’s dedication to transparency and stakeholder engagement in advancing Oman’s health insurance infrastructure.

Importantly, this phase represents a significant step forward for the “Dhamani” platform by moving toward the creation of a unified medical record for insured individuals.

This record will provide authorized healthcare providers with access to comprehensive visit details across all institutions linked to the platform, enhancing continuity of care and reducing administrative burdens.

Since its inception, the “Dhamani” platform has played a vital role in organizing health insurance operations within Oman.

It connects insurance companies, private healthcare providers, claims administrators, and regulatory bodies, including government agencies overseeing the insurance market.

This interconnected system streamlines both operational and financial transactions, contributing to a more efficient healthcare ecosystem.

The platform’s effectiveness is evident from its impressive usage statistics.

By the end of May 2025, “Dhamani” had processed over 4 million health insurance transactions.

All insurance institutions in Oman are now integrated into the platform, along with 33 private hospitals licensed by the Ministry of Health.

Additionally, 37 private health complexes, 20 clinics, and 44 health centers have joined the system.

Currently, “Dhamani” serves more than 650,000 health insurance policyholders and handles up to 40,000 transactions daily.

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