Dr. Soliman Fakeeh Hospital Riyadh earns Planetree Gold Certification for Person-Centred Care

SAUDI ARABIA—Dr. Soliman Fakeeh Hospital in Riyadh has earned the Planetree Gold Certification for Person-Centred Care®, showcasing its commitment to prioritizing patients and their families in healthcare delivery.

The accreditation reflects an approach that prioritizes dignity, communication, and shared decision-making across all levels of care.

The Planetree Gold Certification stands among the highest global benchmarks in person-centered healthcare.

It is awarded to institutions that demonstrate a sustained culture of respect, compassion, and transparency while actively building meaningful partnerships with patients and their families throughout the care journey.

Strengthening a culture of compassionate care

With this recognition, the Riyadh facility joins a select group of international hospitals that have met Planetree’s rigorous standards.

The hospital’s achievement highlights its integration of clinical excellence with a patient experience model that emphasizes emotional, social, and human aspects of healing alongside medical treatment.

The certification process assessed multiple dimensions of care delivery, including how healthcare teams engage with patients, the accessibility of medical information, and the extent to which patients and families participate in treatment decisions.

It also evaluated whether the care environment supports comfort, trust, and holistic recovery.

In addition, the assessment reviewed staff empowerment programs and initiatives aimed at strengthening collaboration between healthcare professionals and patients, thereby ensuring continuous improvement in service delivery.

Leadership perspective and institutional growth

Dr. Mazen Fakeeh, President of Fakeeh Care Group, noted that the recognition reflects the group’s long-standing commitment to embedding person-centered values across its facilities.

He emphasized that true healthcare excellence extends beyond clinical outcomes to include the quality of human interactions throughout the patient journey.

He further highlighted that the achievement reflects the dedication of physicians, nurses, and support teams who work together to deliver care grounded in empathy, communication, and respect.

Expanding excellence across the network

The recognition also builds on earlier milestones within the group, including similar certification achieved by Dr Soliman Fakeeh Hospital, Jeddah, reinforcing a system-wide approach to patient-centred healthcare across the organisation’s network.

The Riyadh hospital’s accreditation is particularly notable given its relatively recent establishment and rapid operational growth.

Advancing global standards in patient experience

Dr. Soliman Fakeeh Hospital Riyadh continues to expand its range of specialties and services while integrating advanced medical technologies and patient engagement practices.

The hospital has increasingly focused on improving care coordination and encouraging patients to take an active role in their treatment plans.

In recent updates shared by the group, Fakeeh Care Group has continued to emphasize the expansion of digital health solutions and enhanced patient experience programs aimed at improving service efficiency and accessibility across its facilities.

Certification assessment process

The Planetree evaluation included on-site inspections, interviews with patients, families, and healthcare staff, and detailed reviews of policies and daily operational practices.

Assessors verified how person-centered principles are implemented in real clinical settings, ensuring consistency between institutional values and patient experience.

The certification reinforces the hospital’s ongoing commitment to global best practices in quality care, patient safety, and experience-driven healthcare delivery across its expanding service network.