Dr. Soliman Fakeeh Hospital earns Elite Planetree Gold Certification for person-centered care

SAUDI ARABIA — Dr. Soliman Fakeeh Hospital in Jeddah has earned the Person-Centered Care Certification® at the Gold level from Planetree International, marking a significant recognition of its dedication to putting patients and families first in every aspect of healthcare delivery.

The Gold Certification represents the highest honor bestowed by Planetree International, awarded exclusively to healthcare organizations that demonstrate exceptional excellence in patient experience and meaningful community engagement.

With this achievement, the hospital becomes one of only 101 healthcare facilities worldwide to hold this distinguished credential.

What the Gold Certification means

Planetree’s Gold Certification upholds rigorous standards grounded in scientific evidence, emphasizing partnership, transparency, respect, empowerment, and quality care environments.

The certification process required the hospital to meet comprehensive criteria covering patient-provider interactions, accessibility of health information, and family involvement in care planning.

Evaluators also assessed the physical environment’s suitability for healing, staff empowerment initiatives, and mechanisms allowing patients and families to shape care delivery processes.

Michael Giuliano, President of Planetree International, pointed out that the certification shows how Dr. Soliman Fakeeh Hospital in Jeddah works closely with patients and families, focusing on their comfort, dignity, and empowerment to achieve great clinical results.

Commitment to excellence

The certification process included an on-site evaluation where Planetree representatives conducted interviews with patients, families, and medical staff while verifying person-centered care policies.

They examined concrete measures such as flexible visiting hours and patient access to medical records, ensuring the hospital’s commitment extended beyond policy statements into daily practice.

Dr. Mazen Fakeeh, Chairman of Fakeeh Care Group, expressed pride in the achievement, noting that the Gold Certification reflects the hospital’s ongoing dedication to comprehensive, person-centered care.

He emphasized that the organization remains committed to advancing its services and innovations, ensuring patients and families remain central to every healthcare decision while strengthening partnerships with medical staff and the local community.

Standing among global leaders

Dr. Soliman Fakeeh Hospital serves as one of Saudi Arabia’s premier healthcare facilities, strategically integrating advanced medical technology with specialized clinical expertise and patient-focused services.

The hospital provides diverse medical specialties across multiple departments while maintaining a strong emphasis on patient experience and supportive care environments designed to facilitate healing and recovery.

This comprehensive approach has reinforced its position among the world’s leading healthcare institutions committed to maintaining the highest standards of person-centered care.

The Gold Certification confirms that the hospital’s complete approach to healthcare shows that providing excellent medical care and truly caring for patients go hand in hand, rather than being at odds with each other.

This recognition reflects years of dedication to transforming how hospitals prioritize the human experience alongside medical treatment.